Mass. RMV to strictly enforce no walk-in policy during coronavirus emergency

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Mass. RMV to strictly enforce no walk-in policy during coronavirus emergency

The Massachusetts Registry of Motor Vehicles will strictly be enforcing a no walk-in policy at its eight service centers open to the general public during the coronavirus state of emergency.This comes after two RMV service center customers, one in Lawrence and one in Fall River, indicated Thursday that they were not observing self-quarantine directions after they were potentially exposed to COVID-19.”Out of an abundance of caution, these locations were closed for the remainder of the day, and the buildings are being cleaned and disinfected in preparing to reopen for service on Friday,” reads a statement from the Massachusetts Department of Transportation.Effective Friday, the RMV will only allow customers inside if they have made an appointment in advance for a transaction that is essential and required to be done in-person. These transactions include commercial driving licenses or permits, some new registrations, out of state conversions and the issuance of new Massachusetts IDs.Appointment reservation times will be made available on a rolling basis up to two business days in advance, and can be found by clicking this link. Customers who make an appointment will receive a confirmation email that should be prepared to present on arrival to a service center.The eight RMV service centers currently open to the general public are Boston/Haymarket, Brockton, Fall River, Lawrence, Pittsfield, Plymouth, Springfield and Worcester.Renewals for standard driver’s license and ID credentials can be performed online, along with more than 40 other transactions that can be conducted online, over the phone or by mail.In addition, the RMV has suspended the issuance of REAL IDs and non-commercial learner’s permits. This change went into effect Wednesday and lasts until March 7.The RMV considers the issuance of new REAL IDs and knowledge/written exams for noncommercial learner’s permits to be required, but non-essential, in-person transactions.On Monday, the federal government announced there will be a delay of the October 1 REAL ID compliance deadline.The Registry had already suspended road tests for permit holders who wish to obtain a noncommercial driver’s or motorcycle license.The RMV has also postponed vehicle inspection deadlines amid the COVID-19 outbreak. Any noncommercial vehicles with inspection stickers set to expire March 31 can be inspected by May 31. Those noncommercial vehicles with stickers set to expire April 30 will have until June 30.The Registry has transitioned suspension hearings to be held over the phone, but the process of applying for and initiating a hearing for reinstatement still require an in-person visit. Customers who go to a location to request a hearing will be provided tickets on a limited first-come, first-serve basis, depending on the availability of hearings officers at the specific location the customer chooses.Suspension hearings are being conducted at all open locations with the exception of Plymouth, and occur weekly on Wednesdays. Chemical test refusal hearings are only held at the Boston/Haymarket location.The Milford and Wilmington RMV service centers will remain open to exclusively perform walk-in commercial transactions for CDLs and commercial learner’s permits (CLPs), as well as the administration of CDL road tests.In addition, CDL medical certificates that have expired or will expire after March 1 will have a 60-day extension applied to prevent license downgrades and elective medical visits.As of Tuesday, AAA locations continue to offer select RMV services to AAA members in Massachusetts.For information about available services and additional steps the RMV has taken under the state of emergency declaration, including the extension of expiring licenses, permits and vehicle inspection stickers, click this link.

The Massachusetts Registry of Motor Vehicles will strictly be enforcing a no walk-in policy at its eight service centers open to the general public during the coronavirus state of emergency.

This comes after two RMV service center customers, one in Lawrence and one in Fall River, indicated Thursday that they were not observing self-quarantine directions after they were potentially exposed to COVID-19.

“Out of an abundance of caution, these locations were closed for the remainder of the day, and the buildings are being cleaned and disinfected in preparing to reopen for service on Friday,” reads a statement from the Massachusetts Department of Transportation.

Effective Friday, the RMV will only allow customers inside if they have made an appointment in advance for a transaction that is essential and required to be done in-person. These transactions include commercial driving licenses or permits, some new registrations, out of state conversions and the issuance of new Massachusetts IDs.

Appointment reservation times will be made available on a rolling basis up to two business days in advance, and can be found by clicking this link. Customers who make an appointment will receive a confirmation email that should be prepared to present on arrival to a service center.

The eight RMV service centers currently open to the general public are Boston/Haymarket, Brockton, Fall River, Lawrence, Pittsfield, Plymouth, Springfield and Worcester.

Renewals for standard driver’s license and ID credentials can be performed online, along with more than 40 other transactions that can be conducted online, over the phone or by mail.

In addition, the RMV has suspended the issuance of REAL IDs and non-commercial learner’s permits. This change went into effect Wednesday and lasts until March 7.

The RMV considers the issuance of new REAL IDs and knowledge/written exams for noncommercial learner’s permits to be required, but non-essential, in-person transactions.

On Monday, the federal government announced there will be a delay of the October 1 REAL ID compliance deadline.

The Registry had already suspended road tests for permit holders who wish to obtain a noncommercial driver’s or motorcycle license.

The RMV has also postponed vehicle inspection deadlines amid the COVID-19 outbreak. Any noncommercial vehicles with inspection stickers set to expire March 31 can be inspected by May 31. Those noncommercial vehicles with stickers set to expire April 30 will have until June 30.

The Registry has transitioned suspension hearings to be held over the phone, but the process of applying for and initiating a hearing for reinstatement still require an in-person visit. Customers who go to a location to request a hearing will be provided tickets on a limited first-come, first-serve basis, depending on the availability of hearings officers at the specific location the customer chooses.

Suspension hearings are being conducted at all open locations with the exception of Plymouth, and occur weekly on Wednesdays. Chemical test refusal hearings are only held at the Boston/Haymarket location.

The Milford and Wilmington RMV service centers will remain open to exclusively perform walk-in commercial transactions for CDLs and commercial learner’s permits (CLPs), as well as the administration of CDL road tests.

In addition, CDL medical certificates that have expired or will expire after March 1 will have a 60-day extension applied to prevent license downgrades and elective medical visits.

As of Tuesday, AAA locations continue to offer select RMV services to AAA members in Massachusetts.

For information about available services and additional steps the RMV has taken under the state of emergency declaration, including the extension of expiring licenses, permits and vehicle inspection stickers, click this link.