Glassdoor recently unveiled the top technology companies for remote jobs in 2020, and Salesforce is one of those leading companies. Salesforce is also one of the first companies to respond to the COVID-19 pandemic by encouraging all of its 50,000 employees to work from home. To find out more about remote workplace best practices, I have worked with one of my colleagues: Karen Mangia, Vice President, Salesforce Customer and Market Information, Karen is a member of the Salesforce Work From Best Practices Working Group Man. I asked Karen to provide us with her recommendations for high performance while working from home.
Karen Mangia is Vice President, Salesforce Customer and Insights Market
Oscar Wilde wrote that “life imitates art much more than art imitates life.” And, for most of us around the world, the work has become its own art form as we aim to balance the forced integration of work and life. What if you could prepare the stage for a successful personal and professional performance in building your home office? Before you give up imitating real-time video conferencing, we invite you to discover what’s behind the curtain of high-impact home offices.
Here’s how to maximize your home office experience.
1. Test bandwidth. Your entire home or neighborhood may decide to cast during the high stakes meeting. So, test your bandwidth in advance using Speedtest. Most desktop video conferencing solutions require 1.2 – 1.5 Mbps of bandwidth for 1: 1 video conferencing. If there are more participants, expect 1 Mbps per person for good video quality.
2 Back up bandwidth. Contact your service provider to increase the bandwidth, if necessary. And create your own bandwidth disaster recovery plan. “Or use your mobile phone as a mobile hotspot,” recommends Charlie Isaacs, VP and Salesforce CTO of Salesforce, “or purchase a MiFi device to create your own mobile hotspot.”
3. Say cheese. Test your camcorder to make sure that the image you want to transmit is transparent. If your laptop’s integrated video camera is not enough or you’re using an external monitor, consider an external video camera. Prices start at $ 30 USD with easy installation. Make sure the camera lens, regardless of the camera, greets you at eye level.
4. Set the stage. What will the audience see when they turn on the video camera? If this is an unmade bed, the cluttered kitchen table or basement wall in the cement block looks like a backdrop. You can reposition a library or piece of furniture, order a backdrop (or print your own) or upload digital background images to your video conferencing platform (such as Google, Skype, Zoom, or WebEx).
5. Illuminates the obvious – YOU. Take advantage of your bright ideas and ideas with proper lighting. Your light source should be in front of you, instead of behind you. And it should be equally balanced (right and left). Be aware of how daylight changes through your windows throughout the day, and adjust your mobile light sources accordingly.
6. Calm the noise. Always use headphones. As Paul Wilhoit, Director of Salesforce Skills Programs, discovered, “Headphones are the best way to minimize the amount of people who talk to each other. And to facilitate a productive meeting where everyone has the opportunity to be heard.” Even simple headphones that connect directly to the computer will make a noticeable difference. If you are using a wireless headset, Charlie Isaacs recommends a “pair and a spare” so that a set is always charged and ready.
7. Go external. One of the tips to replicate the office environment in your home is to use an external monitor. Amanda Nelson, Salesforce Community Marketing Director, has been working from home since 2011. She has found that using an external monitor and making it your main vision is a better overall experience. “After trying many external monitors over the years,” he shares, “I highly recommend HP Envy.”
“Building is about avoiding the obstacles that come your way,” observes actor Jeremy Renner.
Evolve working from home from an obstacle to an oasis with these simple tips. And if you’re feeling overwhelmed, implement one piece of advice per day. And in just one week, you will have transformed your work into home experience.
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In part two of “Setting the stage for successful home-based work,” we’ll share tips on how to make a high-impact, high-impact presentation from your home. What are you discovering as you work from home? We welcome your insights here or by joining Karen on Twitter.
Karen Mangia, Vice President, Customer and Market Information, Karen turns to Salesforce, Karen engages global clients in discovering new ways to grow success and growth together. From executive advisory boards to strategic consultants, their insights are central to Go-to-Market, product development, marketing and branding. In addition, Karen influenced industry leadership in his role as chair of the Customer Experience Council for The Conference Board. Formerly responsible for Insight Innovation at Cisco Systems, he led a global team that oversees customer satisfaction and experience, diversity and offset business practices, and global counterparty. Karen is also the author of ‘Success with less’ and TEDx speaker.